Terms and Conditions

 
1. WARRANTY. There are NO WARRANTIES, either expressed or implied. Neither GenRight Off Road nor any affiliated manufacturers will be liable for any loss, damage, or injury, either direct or indirect, arising from the use or inability to determine the appropriate use of any product. In the connection, the user assumes all responsibility and risk. There is no warranty of merchantability. We reserve the right to change specification without notice. Customer acknowledges that the use intended of the vehicle is for off-road use only. The purchaser understands and recognizes that off-road parts, specialized off-road equipment, and all parts and services sold by GenRight Off Road are exposed to many and varied conditions due to the manner in which they are installed and used. Any reference used anywhere at anytime to "off-road trucks," "off-road jeeps," or " off-road vehicles" does not refer to vehicles that can legally be used on public streets or highways. The term "off-road trucks," "off-road jeeps," or " off-road vehicles" simply refers to a class of vehicles designed and built for operation at off-highway events only. No product or service is designed or intended to prevent injury or death. Purchase and/or use of any products from GenRight Off Road implies recognition and acceptance of these terms and conditions by consumer.

2. SPECIAL ORDERS: GenRight Off Road reserves the right to require the customer to prepay in full any special ordered items and custom tank assembly. Absolutely no returns or exchanges on special orders, customer tank assemblies, or discontinued items.

3. REFUSAL. All refused COD customers will be billed a 25% restocking charge plus freight to and from the destination.

4. RECEIPT & INSPECTION. Customer acknowledges that he has, or will, personally inspect all products purchased from GenRight Off Road (regardless of point of delivery) and finds it suitable for his needs. Customer acknowledges receipt of all items listed on the invoice and that he understands its proper operation and use.

5. WARRANTY ON Crawler™ Gas Tanks. All gas tanks fabricated by GenRight Off Road have been tested for leakage prior to delivery. Hose assemblies will be warranted against leakage for 30 days from the date of invoice. This warranty shall only be limited to repair of the gas tank and shall not exceed the purchase price of the gas tank. We reserve the right to inspect all parts returned as defective and to refuse repair. Damage or defects caused by the customer will not be warranted. Damage includes, but not limited to: misuse; improper use or suitability; improper installation; abuse; damage due to overturning; overloading; galling. We will make every effort to repair the tank at a minimal cost or no cost to the customer.

6. INDEMNITY/HOLD HARMLESS. Customer will take all necessary precautions regarding the installation of custom gas tanks and/or fittings, and protect all persons and property from injury or damage. Customer agrees to hold harmless GenRight Off Road from and against any and all liability claims, judgments, attorneys' fees and costs, of every kind and nature, including but not limited to injuries or death to persons and damage to property, arising out of the use of the gas tanks fabricated by GenRight Off Road.

7. ASSUMPTION OF RISK/RELEASE – DISCHARGE OF LIABILITY. Customer is fully aware and acknowledges there is a risk of injury or damage arising out of the use of non-OEM/DOT gas tanks and fittings and hereby elects to voluntarily use these gas tanks and fittings and assume all of the above risks of injury or damage. Customer agrees to release and discharge GenRight Off Road from any and all responsibility or liability from such injury or damage arising out of the use or operation of said tanks and fittings. Customer further agrees to waive, release, and discharge any and all claims for injury or damage against GenRight Off Road which customer otherwise may be entitled to assert.

8. SHIPPING CHARGES. Actual shipping charges may change for oversized items, air service, international orders, COD and/or truck freight. You will be contacted with available shipping options if your shipping costs vary from the quoted amount by the salesperson or the website (depending on your method of ordering).

9. RETURNS: No product returns will be accepted without prior consent from GenRight Off Road and issuance of a return authorization number (RMA). All returns must be approved within 15 days of the purchaser receiving the product and may subject to a 25% restocking fee. All returns must accompany a copy of the original invoice for said products being returned. All product shortages must be reported within 15 days of receiving the product or replacement parts will not be free of charge. ANY special order or “blem” product sales are final and no returns or refunds will be accepted.

10. CANCELLATIONS: If you have placed a phone, fax or internet order and need to cancel the order for any reason. Please contact us by phone immediately at 805-584-8635, you must speak to someone! If the order has not already shipped out, we can easily cancel you order and no charge will appear on your account. Your card is NOT charged until the product is shipped.

If your order has already shipped, you will have to refuse the shipment, or return the product and you will be responsible for the round trip shipping charges. All other charges will be credited once we receive the returned product back in new unused condition.

11. REFUNDS for products returned are possible if:a) the product is returned in it’s original packaging, in perfect condition and the return shipping is pre-paid.b) the product is incorrect due to a shipping error on behalf of GenRight Off Road.

All returns are subject to a 25% restocking fee. The original purchaser may, within 30 days of the date of purchase, exchange an item if it is returned in its original unaltered condition. Returns must be accompanied by a sales receipt to verify proof of purchase.

12. SHIPPING DAMAGE: If the product was damaged during shipping, you must report such damage to GenRight Off Road within 24 hours. In such case all the packaging materials must be retained so GenRight Off Road can process a damage claim with the carrier.

13. ORDERING: To place an order by phone or fax or get additional information about our products or an existing order, please contact us.

14. PRIVACY POLICY: We believe in 100% privacy. Your information is shared with NO other companies or individuals. For more info click on the Customer Service button in footer menu.